Last Updated: January 1, 2024
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:
- Contact information (name, email, phone number, address)
- Business information (company name, tax ID, business type)
- Financial information (bank account details, processing history)
- Technical information (IP address, browser type, usage patterns)
- Communication records (support tickets, emails, phone calls)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and transactions
- Communicate with you about our services
- Detect and prevent fraud and abuse
- Comply with legal and regulatory requirements
- Analyze usage patterns to improve our platform
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- Service Providers: With trusted third parties who assist in providing our services
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Fraud Prevention: To protect against fraud and unauthorized transactions
- Consent: With your explicit consent for specific purposes
4. Data Security
We implement industry-standard security measures to protect your information:
- PCI DSS Level 1 compliance for payment data
- SSL/TLS encryption for data transmission
- Advanced encryption for data storage
- Regular security audits and assessments
- Access controls and employee training
- 24/7 security monitoring and incident response
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Generally, we retain:
- Account information for the duration of your account plus 7 years
- Transaction data for 7 years as required by financial regulations
- Communication records for 3 years for support and training purposes
- Technical logs for 1 year for system maintenance and security
6. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and features
- Detect and prevent fraud
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this privacy policy or our data practices, please contact us: